“In the fall of 2017 our organization Twin-Star International was searching for a PBX solution. To our surprise, most of the large PBX providers did not offer what we needed as a business to operate a call center and they certainly were way out of budget. Luckily, we were able to connect with Jerry Riggin of J Riggin & Associates to plan and create our dream callcenter at a fraction of the cost. Based on industry standard FreePBX software, we were able to leverage the time available to our call agents with best of breed reporting, as well as a custom integration into our customer service website for an all in one solution. After install the support has been one of the best experiences Twin-Star has had with any Vendor. We are extremely happy with the product that was delivered by Jerry Riggin & Associates and would not hesitate to share the quality of his work.”
JRA has demonstrated a high degree of proficiency in these technologies over many projects for our company. Projects have included integration of our Asterisk based dialer with email, our CRM and SMS for automated messaging and reporting. Their support and responsiveness has been excellent, and they have shown a broad scope of technical expertise within the firm. We can recommend them without reservation.
Please feel free to contact me for further detail or specific information.”
“It is my pleasure to recommend Jerry Riggin and his firm, J. Riggin & Associates, Inc. for any contact center or telecom related project.
We have used JRA for many projects over the last 3 years and have been very pleased with their scope and quality of service.
Among many other projects, JRA migrated our PSTN based 240 station NEC PBX, NEC NEAX 2000 Integrated Voice System and PSTN based Noble auto dialer to VOIP using a multi-server configuration with a single Open Source Asterisk application, along with auto attendant features and user interface so extensions, inbound calls and prompt recordings can be configured and maintained by administrative staff.
Please feel free to contact me for any further information you would like.”
“It is a pleasure to highly recommend J. Riggin & Associates as an IT outsourcing resource.
M2 Mobile WorldWide used JRA to install a multi-server clustered OSDial system, an Asterisk based OpenSource dialer and PBX, for a call center within a federal prison, and provided custom modifications to bring the system in compliance with Department of Justice security and privacy requirements for such installations. They trained our internal staff sufficiently to maintain, modify and upgrade the system. JRA dealt with our carriers for configuration and trouble ticket issues. Whenever there were issues requiring expertise beyond the current project staff, JRA provided additional consultants with the expertise to resolve the issues. There service was exemplary and we have no qualms about using them on future projects.
Please feel free to contact me if you have any questions. We would be happy to answer them.”
a”Dialing Innovations has been using JRA in our Asterisk-based contact center hosting environment for support, troubleshooting and special projects for over 3 years, and have been very satisfied with the service.
JRA has supplied the skills and resources to provide our clients with MS Access and MS Excel applications integrated with our systems and databases via MySQL, PHP and other technologies. They have developed email and SMS integrations for our clients, dealing directly with them and always representing us professionally and reliably. In the many and various applications and API’s JRA has done for us and our clients, they have been completed and documented to everyone’s satisfaction.
It is therefore my pleasure to highly recommend J. Riggin & Associates as a resource for any LAMP, Asterisk or Microsoft projects and support.
Please feel free to contact me if you would like any further information.”
“We have used J. Riggin & Associates for IT services at our 200-seat contact center since 2004 when we installed our first predictive dialer. Since that time, he has provided reliable tech support and completed many business process automation projects for us, and we have been very pleased with his work.
When we suffered the calamity of fire that destroyed our building last year, Jerry and his crew worked diligently, even over a holiday weekend, to recover our databases and get us dialing again on a remote system in his data center. We have always found them to be promptly and reliably responsive to our needs.
We are pleased to recommend the services of J. Riggin & Associates, Inc. for any contact center telephony or business process automation technology services.”