Never spend money on something you can get without spending money. The software industry has dirty little secret: 99% of the software you buy from is available in Open Source versions that are more reliable and easily customized for your needs. J. Riggin & Associates is expert on "Best of Breed" Open Source software that can replace most of the software you have to buy with software you don't have to pay a cent for.
Here's some of our contact center recommendations.
J. Riggin & Associates, Inc. has the privilege of being a Gold Level Service Center of Call Center Service Group, the developers of OSDial, the popular full-featured predictive dialer, which through the use of an open license greatly reduces cost without sacrificing quality or functionality. Able to dial in every imaginable way, these are the most flexible and cost-effective dialers available today.
Awesome Open Source CRM !
A complete CRM system for businesses of all sizes. Core CRM functionality includes sales automation, marketing campaigns, support cases, project mgmt, calendaring and more. Built in PHP, supports MySQL and SQL Server.
A Open Source Enterprise-Level Phone system for VOIP, T1 or B1 service!
FreePBX is an easy to use GUI (graphical user interface) that controls and manages Asterisk, the world's most popular open source telephony engine software. FreePBX has been developed and hardened by thousands of volunteers over tens of thousands man hours. FreePBX has been downloaded over 5,000,000 times and estimates over 500,000 active phone systems. If you don't know about FreePBX, you are probably paying too much for your phone system.
Replace Microsoft Office Open Office!
OpenOffice is the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It is available in many languages and works on all common computers. It stores all your data in an international open standard format and can also read and write files from other common office software packages. It can be downloaded and used completely free of charge for any purpose. (Supported by Sun Microsystems Inc.)
Tired of malware and viruses? Replace Windows desktops and servers for Open Source Ubuntu!
File Servers, Web Servers, Virtualization Host, desktops for power users and dialer agents. If you have installed windows, you can install Ubuntu - it is the Linux version of Windows and there are thousands of free programs are available for it. You'll never miss Windows, and you'll never have another virus.
Replace MS SQL Server MySQL!
MySQL Enterprise Edition enables you to deliver high performance, scalable Online Transaction Processing (OLTP) database applications. It is a fully integrated transaction-safe, ACID compliant database. It includes full commit, rollback, crash recovery and row level locking capabilities. Database Partitioning allows you to improve performance and management of very large database environments. (Supported by Oracle Corporation)
An Open Source VPN Capable Firewall/Router
pfSense running on a PC is faster and more reliable than any router under $2500. It is a free, open source customized distribution of FreeBSD tailored for use as a firewall and router. In addition to being a powerful, flexible firewalling and routing platform, it includes a long list of related features and a package system allowing further expandability without adding bloat and potential security vulnerabilities to the base distribution. pfSense is a popular project with more than 1 million downloads since its inception, and proven in countless installations ranging from small home networks protecting a PC and an Xbox to large corporations, universities and other organizations protecting thousands of network devices.